Boarding
Dog boarding medication intake checklist
A reservation-stage checklist for capturing medication needs without turning a phone call into medical advice.
Short answer
At the reservation stage, ask whether the dog takes medication, what the facility requires before accepting it, and whether staff review is needed. Capture the medication name, schedule, route, storage need, prescribing veterinarian, and owner instructions only within the facility's approved process. Do not promise that a medication or care routine is accepted until trained staff confirm eligibility.
Screen before confirming the stay
Ask whether the pet needs any medication or health-related care during the stay. If yes, explain the facility's published acceptance and packaging process, then mark the reservation for staff review where required.
The booking call identifies operational needs; it does not interpret a prescription or advise the owner to change it.
Capture a complete review note
Use the facility's form to record the medication name, dose as written by the owner or label, administration schedule, route, refrigeration or storage need, prescribing clinic, and emergency contact.
- Original container and labeling requirement
- Exact times and relation to meals
- Known administration difficulty
- Who must approve the care plan
Go deeper: AI receptionist guide for boarding and daycare.
Separate request from acceptance
A complete note is not clinical approval. Confirm the reservation only after the facility's designated person accepts the medication plan and all other eligibility requirements are met.
Repeat the drop-off documentation and packaging requirements in writing so the owner and team prepare for the same plan.
Questions owners ask
Can the receptionist approve boarding medication?
Only if the facility has an explicit approved rule for that medication and care pattern. Anything requiring judgment should go to trained staff.
Is a medication note medical advice?
No. Intake records the owner's and prescription label's information for facility review; it should not interpret or change veterinary directions.
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Prepare medication requests for a safe decision.
Woof captures the care details and keeps final eligibility with your team.