For pet hotels
A front desk that never closes the front desk.
A pet hotel sells an experience, and the phone is the first impression. Woof answers every call with your suites, add-ons, and policies, books the stay, and holds the concierge standard your brand is built on — at 2pm and at 2am.
Short answer
Woof is an AI front desk for pet hotels and luxury boarding. It answers calls 24/7, books suites and packages with their add-ons, applies peak-season minimums and deposit rules, answers amenity questions, and escalates the calls that need a human — keeping the concierge standard your brand promises.
It sells the suite, not just the night
Pet-hotel revenue is in the room tier and the add-ons — the play sessions, the premium suite, the spa service, the report cards. Woof knows your offerings and books the stay with its extras, so callers hear the full experience instead of a bare-bones night.
It applies the rules that protect margin: peak-season minimum stays, deposit requirements, and the deposit and cancellation policies your team would state.
- Books suites, tiers, and add-on services
- Applies peak-season minimums and deposit rules
- Answers amenity and policy questions consistently
It protects the brand on every call
A luxury brand cannot afford a voicemail box or a rushed answer during check-in. Woof gives every caller the same composed, informed answer, so the first phone impression matches the experience you deliver in person.
It captures peak demand instead of losing it
Holidays and school breaks are when a pet hotel fills and when the desk is most swamped. Woof answers the overflow and after-hours calls with your availability and rules, so the highest-demand dates are booked rather than missed.
Questions pet hotels ask
Can Woof book suites and add-on services?
Yes. Woof books the room tier and its add-ons — play sessions, premium suites, spa services, report cards — from your offerings, so callers hear and book the full experience.
Does it apply peak-season and deposit rules?
Woof applies your peak-season minimum stays, deposit requirements, and cancellation policies, and states them to callers the way your front desk would.
Will it sound like our brand?
Woof answers with your information in a consistent, composed voice, so the first phone impression matches the concierge experience you deliver in person. Calls that need a person still reach your team.
Go deeper
More on pet hotel calls
Pet hotels
Pet hotel front desk: remember the details
Pet hotels need fast answering, accurate records, and careful intake. Here is how a front desk should work.
Boarding
AI receptionist for dog boarding and daycare: what it must know
A practical guide to boarding and daycare calls: reservation dates, eligibility, care details, and the decisions that stay with staff.
Boarding
Dog boarding reservation call checklist
The essential questions to capture on a boarding call before the reservation is confirmed or sent to staff for review.
Send us your website. Hear Woof answer for your shop.
We personalize Woof to your pet hotel within 24 hours, with your services, prices, and rules — so you can hear it handle a real call before you decide.