Boarding
Dog boarding reservation call checklist
The essential questions to capture on a boarding call before the reservation is confirmed or sent to staff for review.
Short answer
A boarding reservation call should capture stay dates, pet and owner details, vaccines, medications, feeding, temperament, prior boarding experience, and the exact confirmation step. Availability alone is not a complete reservation.
Confirm the shape of the stay
Start with drop-off and pickup dates, number of pets, accommodation type, and any requested add-ons. Repeat the dates back because a one-day misunderstanding can break the reservation.
Ask whether the caller is flexible if the preferred room or date is unavailable. That keeps a good request alive without inventing capacity.
Capture care and eligibility details
The reservation must be safe for the pet and workable for the team. Collect the facility's required vaccine status plus medications, feeding, mobility, behavior, and separation concerns.
- Pet name, breed, age, and approximate weight
- Required vaccines and expiration status
- Medication name, timing, and administration needs
- Feeding schedule and allergies
- Temperament, group-play fit, and prior incidents
- First stay or returning guest
State whether it is booked or requested
A caller should never leave unsure whether the stay is confirmed. Say plainly whether the reservation is booked, being held, waiting on records, or pending staff review.
Send the same status in the confirmation and give one next action, such as uploading vaccines or waiting for a callback.
Questions owners ask
What questions should a dog boarding facility ask on the phone?
Ask for dates, pet details, vaccines, medications, feeding, temperament, special care, owner contact information, and whether the pet has stayed before.
When is a boarding request actually confirmed?
Only when the facility's availability, eligibility, records, deposit, and review requirements are satisfied. Otherwise label it clearly as a request or pending reservation.
Make every boarding request complete.
Woof collects the stay and care details your team needs, then makes the reservation status unmistakable.