# Dog daycare vaccine-requirement call script A consistent way to explain daycare vaccine, age, evaluation, and record requirements without deciding medical questions. Canonical: https://www.bookwoof.com/resources/dog-daycare-vaccine-requirement-call-script Markdown: https://www.bookwoof.com/resources/dog-daycare-vaccine-requirement-call-script.md Audience: Dog-daycare front desks and owners Intent: Explain daycare vaccine requirements by phone Editorial method: https://www.bookwoof.com/resources/editorial-methodology Updated: 2026-08-25 ## Short Answer Explain daycare vaccine requirements from the facility's current written policy: name the required records, acceptable proof, timing before attendance, and who reviews exceptions. Ask whether records are current and where they can be sent, but do not interpret medical history or tell an owner which vaccines a pet should receive. Label the visit pending until records and any evaluation are approved. ## State the facility rule, not a medical opinion Use: ‘For daycare, our current policy requires [records]. We need proof from [accepted source] before the first group day. I can explain how to send it, but our team reviews eligibility.’ Keep the approved requirements updated in one source so every caller hears the same policy. ## Ask for status and next action Ask whether the pet is new, whether records are believed current, the pet's age, and whether the required evaluation has happened. Then explain the upload, email, or in-person review path. - Do not interpret abbreviations or veterinary records on the call - Do not waive timing or eligibility rules - Schedule an evaluation only within the facility's approved flow Go deeper: [AI receptionist guide for boarding and daycare](https://www.bookwoof.com/resources/pet-boarding-phone-answering) ## Make pending status explicit Say: ‘Your evaluation request is recorded for [date], but attendance is not approved until the team confirms the records and evaluation.’ Written follow-up should repeat the missing item. Clear pending language protects the playgroup and prevents the owner from arriving with a pet the team cannot admit. ## Questions ### Should the receptionist tell owners which vaccines to get? No. It should state the daycare's policy and direct medical questions to the owner's veterinarian or the facility's qualified reviewer. ### Can a temperament test be confirmed before records arrive? Follow the facility's written rule. If records are a prerequisite, label the request pending until they are reviewed. ## Related Guides - [How to schedule dog daycare temperament tests by phone](https://www.bookwoof.com/resources/dog-daycare-temperament-test-call-flow) - [Pet daycare front desk work is not one job](https://www.bookwoof.com/resources/pet-daycare-front-desk) - [Pet-care phone intake checklist: book, clarify, or involve the team](https://www.bookwoof.com/resources/pet-care-phone-intake-checklist) ## Next Step Explain eligibility the same way every time. Woof follows your current requirements and routes exceptions to the team.